Questions about Our Games

When I opened my game, it had missing or damaged pieces. What should I do?
We hope this is a rare occasion, if it happens at all.

For games manufactured by other companies, you will need to contact that manufacturer directly.

For games manufactured by Toresh Games:

We try to exercise care during the manufacturing and packaging process; however, it may be that a flawed game makes it through our quality control process. In this case, we are very sorry this has happened. The best course of action will be to Submit a Ticket to our Support Department, which you may do through your Toresh Games account:

  • If you do not currently have a Toresh Games account, begin by registering for one here
  • If you have a Toresh Games account, begin by logging in here
    • Under the Support menu item in the top menu, select Submit Ticket
    • Enter a subject in the Subject field, such as “Missing Part” or “Damaged Piece”
    • Select the associated game from the Products drop-down menu
    • Enter a description of the item that is missing or the condition of the item that is damaged in the Description area
    • (optional) Attach a photo or file
    • Click on the Submit Ticket button to send the ticket to our Support Staff

You will receive a confirmation email that the ticket has been received. Anytime you wish to check the status of a ticket, you may login and select the My Tickets link.

If you do not have a customer account, and do not wish to create one, you may also submit the issue through our Contact Us page.
Note: This option may be slower due to additional routing of the request.

I would like to buy replacement parts for my game. How can I do this?

It would cost too much for us to sell individual components of our games. Complete component sets may be available for some of our games.

Games manufactured by other companies may sell replacement parts for their games, some of which may be found in our Shop.

Any component sets or parts we sell will be found under the Game Accessories category in our Shop.

I have a question or need clarification of the rules of a game. Can you provide this?

“Game” or “Rules” errata for our games may be found on our Resources page.

If you cannot find the answers there, please submit a request through our Contact Us page.

Posting the question on a game forum may be an option if we do not have the answer on our Resources page. The gaming community might be able to offer suggestions or answers quicker than we can. Such answers should not be considered official game rules though.

If you have a question about the rules of a game manufactured by another company, you will need to contact that company for answers.

I can’t find one of your games. Is it available and where can I buy it?

We try to keep a plentiful supply of games on-hand; however, there may be times when we run out of inventory.

This could be because a new shipment of the games has not reached our warehouse, in which case the product page and our Game Gallery should indicate the item is on back-order.

Or, this could be because the game is “Out of Print” meaning all current inventory has been sold and the game has not yet been scheduled for a reprint; in which case the game’s product page will be removed from our store and the Game Gallery will be updated to indicate it is “Out of Print.”

For games manufactured by another company, you will need to contact that company for the answer to this question.

I want to track an order or find out its status. What should I do?

Tracking and order status information for most orders may be found by Signing-In and going to My Account. By selecting the Orders option, you can see the status of each of your orders.

You should have received tracking information in the email we sent you when your order shipped, make sure you check that tracking link first.

Some items, while purchased through Toresh Games, are shipped from another distributor or directly from the manufacturer. If you received tracking information from them, make sure you check their tracking link first.

Items from our Shop may be shipped from various locations around the globe; however, we attempt to ship from the distribution center closest to you. If you are not located in the same country as the distribution center, you may experience delays while the order clears customs. If this has happened, please allow for additional shipping time.

If you have done the above and still have an issue, please Sign-In and Submit a Ticket:

  • Under the Support menu item in the top menu, select Submit Ticket
    • In the Subject field, enter “Status of” and your order number
    • Select Order Request from the Products drop-down menu
    • Enter a description of the issue you are having in the Description area
    • (optional) Attach a photo or file
    • Click on the Submit Ticket button to send the ticket to our Support Staff

You will receive a confirmation email that the ticket has been received.
Anytime you wish to check the status of a ticket, you may Sign-In and select the My Tickets link.

I have a problem or question about an order other than tracking or status. What should I do?

For order issues other than status and tracking, such as billing inquiries or order cancellations:

Please Sign-In and Submit a Ticket:

  • Under the Support menu item in the top menu, select Submit Ticket
    • In the Subject field, enter a descriptive title
    • Select Order Request from the Products drop-down menu
    • Enter a description of the issue you are having in the Description area and include the order number with which you have an issue
    • (optional) Attach a photo or file
    • Click on the Submit Ticket button to send the ticket to our Support Staff

You will receive a confirmation email that the ticket has been received.
Anytime you wish to check the status of a ticket, you may Sign-In and select the My Tickets link.

I have forgotten my password or my password does not seem to work. What should I do?

Before trying another option, please check the following:

  • Make sure you have entered the correct username.
  • Since passwords are case sensitive, please check to make sure Caps Lock is turned off.

For security reasons, no employee of Toresh Games is allowed to know your password and will be unable to supply you with it. If you still cannot remember your password or it is still not working, you may try a password reset. If you have access to the e-mail address you used when creating an account, you may click here to perform a Password Reset, and a link to create a new password will be sent to you.

If you are still having issues, please go to the Contact Us page and send us your account information and we will try to find your account and help you with your login information.

I have more than one account or login and need to merge the accounts into a single account. What should I do?

If you have multiple accounts, Sign-In with the account you wish to be primary and Submit a Ticket:

  • Under the Support menu item in the top menu, select Submit Ticket
    • In the Subject field, enter “Merge Accounts”
    • Select Account Request from the Products drop-down menu
    • Enter the username and email address of the other account(s) you wish to merge into the primary account in the Description area
    • (optional) Attach a photo or file
    • Click on the Submit Ticket button to send the ticket to our Support Staff

You will receive a confirmation email that the ticket has been received.

Our support staff will validate that you own the accounts to be merged and will perform the merge.
Anytime you wish to check the status of a ticket, you may Sign-In and select the My Tickets link.

I have another account issue not described here. What should I do?

If you have an issue with your account that does not fall within any other support topic, please Sign-In and Submit a Ticket or send us information via the Contact Us page. Please provide as much detail as you can so we can promptly address your issue.

Questions about Our Company

I am interested in selling or distributing your games. How do I go about doing so?
We think it is awesome you are interested in our games and / or our company!

If you are located in the United States, the best way to do so is to become a Wholesale Customer. Once you have a wholesale account created, you can order product directly from our Wholesale Store.

If you are located outside the United States, please contact our Sales Department at sales@toreshgames.com.

I am a game store or distributor and am having an issue. How do I get help?

If you are a Wholesale Customer, please Sign-In with your Wholesale account and Submit a Ticket.

If you do not have a Wholesale account, please contact our Sales Department at sales@toreshgames.com.

I would like to know about upcoming games Toresh Games is working on. How can I get this information?

In order to safeguard our intellectual property, all announced games may be viewed on our Game Gallery page. This page provides a simple status for each announced game.

I have a game design I am interested in submitting to Toresh Games for production. Do you accept game designs?
We think it is awesome you have an idea for a game! And we appreciate you are interested in our company.

Unfortunately, at this point we are not accepting submissions for new game ideas.

Thank you for your understanding.

I am a journalist or member of the press and would like to obtain information. With whom do I speak?

Public information and press releases may be found on our News page.

For any other inquiries, please submit a request through our Contact Us page.